
Everyone Loves the Stepflexx™️
Frequently Asked Questions
Who is this product suitable for?
Who is this product suitable for?
This patella strap is ideal for:
- Runners, gym-goers, basketball, tennis, and hiking enthusiasts
- People experiencing knee pain, patellar tendonitis, or jumper’s knee
- Individuals who stand or move for long hours during work or daily activities
How does the patella strap help reduce knee pain?
How does the patella strap help reduce knee pain?
It applies targeted compression to the patellar tendon, helping distribute pressure more evenly, reduce strain on the knee joint, and improve stability during movement.
Is it comfortable to wear for long periods?
Is it comfortable to wear for long periods?
Yes. The soft inner lining and breathable materials ensure all-day comfort without irritation, pressure marks, or overheating.
Is the size adjustable?
Is the size adjustable?
Yes. The strap features an adjustable fastening system, making it suitable for most knee sizes for both men and women.
Where should the patella strap be worn?
Where should the patella strap be worn?
It should be worn just below the kneecap, tightened enough to feel supportive without restricting circulation.
Can it be washed and reused?
Can it be washed and reused?
Yes. We recommend hand washing with cold water and air drying to maintain durability and performance.
Can it be used on both knees?
Can it be used on both knees?
Yes. The patella strap is designed to be worn on either the left or right knee.
Ship FAQ
Ship FAQ
We are proud to offer Tracked Shipping on all orders Worldwide!
Priority shipping prices vary for each country (specified during checkout).
Standard Shipping Times* (in business days):
USA: 7 - 12 days (delivered by USPS or FedEx)
United Kingdom: 6 - 8 days
Canada: 12 days
Asia: 12 days
Europe: 10 - 12 days
Australia: 10 - 12 days
New Zealand: 10 - 12 days
Other countries: ~12 days
We aim to dispatch all orders from our warehouse within 48 hours, but please allow up to 5 business days during peak periods.
When your items are shipped out, you should receive a notification from us via email providing you with a tracking number.
If you haven't received the email or if the tracking number doesn't work, it’s okay. Contact us and we will fix it!
*Shipping time excludes clearance/customs delays (if applicable).